Terms of service

These terms apply to your use of this website, our 30-minute call and our free website report. By using the site, you agree to them. If you don't agree, please don't use the site.

Who we are

Vectr9 (“Vectr9”, “we”, “us”) is a web studio based in Ontario, Canada, and a trading name of Ars Magus Inc. You can reach us at pavel@vectr9.com. Our services are for businesses, not for personal or household use.

Using this site

You may use this site to learn about our services and to contact us. Please don't misuse it, try to break or overload it, or copy its design, text, images or code without our written permission. The content of this site belongs to Vectr9 or is used with permission.

Demo projects

The demo sites shown here are demo projects. They are examples of our work made for fictional businesses, not sites for real clients. Their names, details, reviews and images (some of them stock or AI-generated) are for illustration only.

Call and free website report

The 30-minute call and the website report are free, with no obligation to hire us. The report reviews your current website using public information and automated tools. It's our opinion, provided as is, and not a guarantee of results.

Starting a project online

You can create an account and start a project online without a call. Sending the project form is a request, not an agreement: we confirm the scope, price and timeline in writing, and your project starts once you accept and pay the deposit. Please make sure what you send us is accurate, and that you have the right to use any logo, photos or text you upload.

Client accounts are being set up. Until they open, we'll let you know by email when yours is ready, and send your proposal, invoices and brief by email.

Homepage directions

Once you pay your deposit, we design three homepage directions for you to choose from. A direction sets the look we build from: colours, fonts and overall feel. Your finished site follows the direction you choose, but its sections and details may differ. The directions stay our work until your project is paid in full. Please don't use them, or have someone else build them, without our written permission.

Prices and payment

Prices on this site are starting prices in US dollars, before any applicable taxes. They are not a binding offer. The exact scope, price and timeline of your project are set out in a written proposal, and an agreement only exists once you accept it and pay the deposit.

Unless your proposal says otherwise, you pay half to start and half at launch, and your site goes live once the final payment is made. Deposits, refunds and cancellations follow your proposal.

Care and apps

Every website we host has care, at $99 a month. Care is month to month with no contract, and your price stays the same for as long as your site is with us. It includes hosting, backups, uptime monitoring, your client dashboard, a monthly report, 1 hour of changes a month (unused hours don't roll over) and an AI chatbot with up to 15 conversations a month.

Apps, such as online booking, the AI receptionist, an unlimited chatbot and extra hours of changes, are optional monthly add-ons. You can add or remove them from month to month. Each one's price is shown before you add it.

Your project, care and apps are also governed by your written proposal and invoices. If they conflict with these terms, your proposal wins.

Your content

You're responsible for the content you give us, such as photos, logos, reviews and business details. By sending it, you confirm you have the right to use it and allow us to use it to build your site. Images we supply, such as licensed stock or AI-generated images, are never presented as your completed work.

What you own

Once your project is paid in full, you own your website's custom design, your content and your domain. We keep the rights to our general tools, templates and code that we reuse across projects, and you get a permanent licence to use them as part of your site.

The client dashboard and all apps (including the AI chatbot, booking and the AI receptionist) are Vectr9 software. You can use them while your care is active, but they aren't part of your website and aren't handed over.

If you cancel care or don't pay it, we take your site offline, send you your website's files and help move your domain. Your access to the dashboard and apps ends at the same time. We may show your finished site in our portfolio unless you ask us not to.

Results and third-party services

We build every site to help you get found and win more work, but we can't guarantee specific results, such as search rankings, numbers of leads or sales. Some features rely on other companies' services, such as Google, scheduling tools and AI providers. We aren't responsible for changes to, or outages of, those services.

AI features

AI assistants, including the chatbot and the AI receptionist, can make mistakes. We set them up with safeguards, but you are responsible for reviewing what your assistant is set up to say and for the commitments your business makes to its customers.

How chatbot conversations are counted

• A conversation is one visitor's chat with your chatbot. It ends after 30 minutes with no new messages.
• Each conversation includes up to 20 replies from the chatbot. If a visitor keeps going past 20 replies, it counts as a new conversation.
• Chats that fail our bot check (Cloudflare Turnstile) or our spam limits are blocked and never count.
• The chatbot included with care answers up to 15 conversations a month. After that, it no longer answers questions until the next month. Instead, it takes each visitor's name, phone number and email so your team can get back to them, and every one of those leads goes to your dashboard. The unlimited chatbot removes the monthly limit.
• When the chatbot doesn't know an answer, it takes the visitor's details the same way, so no lead is lost.

Links to other sites

This site may link to other websites. We don't control them and aren't responsible for their content.

Disclaimer and limit of liability

This site and its content are provided “as is”. To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits or lost data. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.

Affiliate program

Anyone can join the Vectr9 affiliate program, including clients, creators and business partners. When a business you refer through your personal link becomes a new client and pays for its website in full, you earn 5% of that one-time website build. Care plans and add-ons aren't included, and your own website doesn't count.

A commission is confirmed 30 days after the referred client pays in full, as long as the payment isn't refunded, and confirmed commissions are paid within 45 days by PayPal. We can only credit referrals that come through your link.

You must say that you earn a commission when you share your link. Coupon and deal sites, paid search ads on the Vectr9 name, spam or bulk messages, self-referrals, and promising discounts, prices or results we don't offer aren't allowed, and commissions earned that way are cancelled. We may change or end the program at any time; commissions already confirmed will still be paid.

Things outside our control

We aren't responsible for delays or failures caused by events outside our reasonable control, such as outages at our providers, internet failures or natural disasters.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario.

Privacy

How we handle personal information is explained in our privacy policy.

General

If any part of these terms can't be enforced, the rest still applies. If we don't enforce a part of these terms right away, we can still enforce it later.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. Continuing to use the site after a change means you accept the updated terms.

Contact

Questions about these terms? Email pavel@vectr9.com.